FAQs

la pearls designs frequently asked questions

Frequently asked questions

  • We require at least 2 hours to set up your decor. If the minimum setup time requirement can’t be fulfilled due to venue restrictions, please let us know prior to booking. 

  • Delivery and setup are at an additional cost. Delivery fee is based on the event location to and from ZIP Code 22003. 

  • Breakdown fee is an additional cost. Only balloon garland does not require breakdown, unless requested to dispose of the balloons. 

  • All of our latex balloons are 100% biodegradable. 

  • We do not offer/use helium for our organic balloon designs. We only use air-filled balloons. However, if helium balloons are required for a specific design, we can outsource the helium for an additional cost. 

  • Yes, all balloons that require rentals are included in the price. 

  • Garlands are priced $32 per linear foot and $42 for custom double stuffed colors, starting at a minimum of 10 ft balloon garlands. 

  • Our aim is to match your color preference to the best of our ability. We also offer custom color balloons at an additional price. 

    1. For outdoor balloon installations, weather may alter the color due to heat or cold temperatures. Exposure to heat will oxidize your balloons. Instead of a shiny look, balloons that are exposed to the heat will turn from shiny to a matte look. Some customers prefer the classic matte look. 

    2. We also recommend decor be placed in shaded areas to avoid direct sunlight, as this may cause balloons to expand and pop.

    3. For outdoor decors, we recommend using light colors instead of dark colors.

  • Yes! For an additional price we can spray balloons with balloon shine for a shiny look. 

  • At LaPearls Designs, we use quality balloons that may last up to a month or more. However, there are no guarantees. Naturally, balloons may either deflate or pop due to many factors such as the environment, sharp surfaces, temperature, etc. 

How Can I Request LaPearls Designs’ Services?

  • 1. Inquire

    Simply complete and submit our inquiry form.

  • 2. Respond

    Once we receive your inquiry, we will aim to respond within 24 hours to confirm availability and provide pricing information. Inquiries submitted Friday - Sunday will be answered on Monday, due to designing and creating on the weekends.

  • 3. Start

    After we get the client’s approval, we will generate a formal invoice along with a contract to secure your date and balloon order. Let's get started!

Payment & Booking Terms

Upon the client receiving an invoice, half (50%) of the total price is due as a retainer. The remaining balance (50%) will need to be paid 7 days prior to the event date. 

  1. If the first payment of half (50%) of the total price is not received, we cannot reserve your event date and balloons will not be ordered. If final payment is not received 7 days prior to the event, La Pearls Designs will be unable to provide services on the day of the event. Please note the retainer is non-refundable.

  2. We do accept installments, available 4 months out of booking date. 

    • 25% due upon booking.

    • 25% due 6 weeks after booking date.

    • Full balance due 7 days before the event date.

  3. What type of payment do you accept?

    • Payments may be made by credit card or Zelle.

    • A 3.5% processing fee will be added to the total amount of the payment made through credit card. 

    • Please note that we do not accept American Express or Discover credit cards.

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